We regret this change to our policy, but for the health of our customers, we are currently unable to accept returns due to Covid-19.
Mattresses and Mattress sets
Mattresses and mattress sets carry a 20% restocking fee. Do not discard packaging for mattresses and box spring, including corrugated boxes and plastic covers as pick up at your location CANNOT AND WILL NOT take place unless mattresses and mattress sets are packed with original packaging items. No exceptions.
Please note that we do not back order. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request. In this case the 15% restocking fee will be waived. All items must be returned in a new, unused and unwashed condition. All original tags must still be attached. We do not refund shipping costs on returns and or exchanges unless there was a processing error on our behalf. If such an error occurs we will refund shipping costs. Send your return with insured registered mail provided by the United Postal Service, UPS or Fed-Ex.
Please include return with addresses, daytime phone number and mobile number (if applicable). Please include photocopy of your order confirmation and RA number along purchase order number on the top right corner of your original purchase invoice (P.O. number).
Pack your items in the original shipping box, insure your package for the full value of merchandise and return it using the delivery service of your choice. We will not be responsible for lost or stolen returns. You must include the RA number given to you with your return. After completing the return instructions please send your package to the following address:
G.R.R. Global Resources Registry LLC
Return Dept. 840 North West 71st Street
Miami, FL 33150
We will notify you once your return has been processed.
Discounts can not be combined or stacked with other active discount codes, special promotions, or offers. Promotional discounts are available only during the sale window and can not be applied after the sale event or retroactively used to refund any previously placed orders. If a product you recently purchased is on promotion you can return your order and repurchase during the sale, however, your order must meet our return policy and is still subject to a 15% restocking fee.